• Free Intake Call Before Hiring our Services of NLV, DNV and renewals: We offer a complimentary intake call to potential clients as a one-time service. Please note that if a potential client misses their scheduled call, they will not be able to book another one, as this would take away the opportunity for other potential clients to receive assistance. We encourage clients to proceed with the initial payment to secure a dedicated case manager who will provide personalized support and initial calls.
• Citizenship: This is a paid consultation for Spanish citizenship services provided by our immigration attorney in Spain, Douaa Elamrani. As this service is handled directly by an attorney, the consultation carries a fee and therefore we are unable to offer a complimentary meeting for this specific service.
• Non-Lucrative Residency Visa: Advisory and management services for obtaining the Non-Lucrative Residency Visa, allowing individuals to reside in Spain for non-lucrative purposes.
• Remote Work Residency Visa (Digital Nomad Visa): Consulting and management services for international remote workers seeking to obtain the Digital Nomad Visa and live in Spain.
• Visa Renewals: Continuity services for renewing visas and residency permits previously granted.
• Visa cancellations: If a client decides to cancel their visa, we will assist them with this process for a fee of €100 per visa cancelled per adult and €50 per child.
• After-approval visa submissions: In case the client does not comply with their visa obligations and their visa is further analyzed by the competent authorities, and any requests are to be handled, a fee of €200 will be required.
• Express Application (Priority Processing): A add-on available on top of any existing visa service (NLV, DNV, Student Visa, or Renewals) that prioritises the client’s file within our internal workflow for faster internal preparation and case management. This add-on does not affect or accelerate government or consulate processing times. Full details and eligibility requirements are set out in the “Express Application” section below.

• Document Review: Verification and guidance regarding the documents required for the process.
• Sworn Translations: Translation of required documents, up to a pre-agreed value. Any difference must be covered by the client. Please note that we are not responsible for any changes in the law or in its interpretation. Some consulates may require extra documents to be sworn-translated, and we must comply with their requests. The client may choose not to translate these additional documents; however, this may result in delays in the submission and approval of the visa.
• Document Delivery: Documents and printed booklets are sent via the Dashboard or courier services such as DHL, when applicable. Physical delivery is only available in certain countries such as the US, UK, and Canada. If physical delivery is not possible for any reason, files will be sent digitally through the Dashboard, with no impact on your payment structure or the amount due.

• Express Application clients are not entitled to printing or physical delivery of application booklets as part of their contracted service. The booklet will be made available exclusively in digital format through the Dashboard. Any printing or shipping costs the client chooses to incur independently shall be borne solely by the client and will not entitle them to any reimbursement, discount, or reduction of future installments.
• Standard Service clients: If the client fails to provide the required documentation, information, or approvals within the deadlines communicated by the assigned Case Manager — making it impossible to prepare and dispatch printed booklets within the required timeframe — all printing and shipping costs shall become the client's sole responsibility. In such circumstances, Bureaucracy may, at its sole discretion, provide the booklet exclusively in digital format via the Dashboard, with no adjustment to the contracted service fee.
• Assistance with Requirements and Appeals: We provide support for meeting specific requirements and managing appeals at the UGE, where applicable. Please note that we do not handle appeals at the Spanish court level.
• Application Submission: Assistance in submitting applications in Spain or forwarding documents to the consulate in the applicant's country of residence, as applicable.
• Payment of government fees in Spain: We will cover the payment of applicable Spanish government fees, such as those for the DNV service or renewals of NLV and DNV. Our service includes a single submission. If a re-submission is required, the responsibility for further costs will not rest with us.

• Tax Liability Consultation: Bureaucracy does not provide tax advice. Clients are encouraged to consult specialized tax advisors for any queries regarding tax obligations related to Spanish residency.
• Schengen Visa Applications: Bureaucracy does not handle Schengen visa applications. Clients are responsible for applying on their own, if this visa is needed. As well, we are unable to respond to any questions related to this visa or review documents.
• Real Estate Services: We do not assist with property rental or purchase but can recommend trusted real estate professionals.
• Social Security and Autónomo Registration: After securing a Digital Nomad Visa, self-employed clients are responsible for registering with Spanish Social Security and handling their tax matters independently.
• Travel Authorization: This type of service is not provided by our company, so we cannot offer any information related to your travel plans or how they might impact your travel authorization.
• Obtaining Public Documents: Please note that we do not provide services for obtaining public documents, such as criminal records, certificates of company incorporation, or apostilles. Customers are responsible for securing these documents independently through the appropriate official channels.
• Residency Card Services: As of October 2024, we have discontinued offering the TIE (Residency Card in Spain) service. Current clients who have already purchased this service will still receive full support, as promised. However, for clients who engage our services from October 2024 onward, Bureaucracy's assistance will conclude upon the positive resolution of their visa or residency authorization.
• Post-Visa Approval Assistance: Our agreement concludes once your visa or residency authorization is approved. Beyond this point, we are not obligated to provide additional services unless otherwise agreed.

• City and Regional Variations: In high-demand cities, such as Madrid, Barcelona, and Valencia, clients may experience delays in securing appointments. Please be advised that Bureaucracy cannot influence or expedite government processes; flexibility and patience are appreciated.
• Service Inclusions: As we've discontinued the TIE service, this part of the process is not included for clients who contracted Bureaucracy's services after October 2024.
• Appointment Rescheduling: Bureaucracy schedules one appointment per applicant. If an applicant cannot attend the scheduled appointment due to circumstances beyond our control, the client will be responsible for rescheduling directly.
• Timeline: We will begin processing your Padrón and TIE application within 10 business days after receiving the rental agreement. Unfortunately, we cannot expedite this timeline. Our team will organize your file upon the date of receiving the documents and proceed with scheduling the Padrón appointment, preparing the TIE booklet, and TIE appointments. If our timeline does not align with the client's preferred schedule, they are welcome to manage these processes independently at their own responsibility.
• Apartment Hunting: Bureaucracy does not provide recommendations or advice regarding the choice of city for residency in Spain. As we are not a relocation company, we are unable to liaise with or communicate with any third parties responsible for relocation services. Additionally, we are not responsible for advising on or reviewing rental contracts.

• Eligibility and minimum lead times: Digital Nomad Visa — minimum 3 weeks before intended application date. Non-Lucrative Visa — minimum 1 month before confirmed
• consulate appointment (a confirmed appointment date is required; Express Application cannot be contracted for NLV without one). NLV and DNV Renewals —minimum 2 weeks before application deadline..
• Response time: Email enquiries and document reviews are handled within 2 business days (compared to the standard 4-business-day SLA).
• Client responsibilities: This is a collaborative service. If the client is unresponsive or fails to provide required documents in time, the case will be automatically downgraded to standard processing and the Express Application fee will not be refunded.
• Non-refundable fee: The Express Application fee is non-refundable in all circumstances, including where the case is downgraded to standard processing due to client-caused delays.

• Urgency Definition: Urgent requests are strictly limited to situations where specific required documents or government-mandated deadlines are at risk of being missed. Only these essential requirements are treated as urgent.
• Required Documentation: Clients are solely responsible for providing all necessary documentation for their visa applications and ensuring that all information, declarations, and supporting documents provided to Bureaucracy are accurate, complete, and truthful. Bureaucracy is not liable for any delays, refusals, rejections, penalties, or adverse outcomes resulting from missing, incomplete, misleading, or fraudulent submissions. Any additional costs incurred due to incomplete or delayed documentation, such as expedited sworn translations, shall be the sole responsibility of the client.

• Dashboard: All documentation must be submitted through the Bureaucracy Dashboard to ensure secure processing.
• Email: Our main communication channel for inquiries and updates.
• Virtual Meetings (Google Meet): Each client is entitled to a set number of scheduled sessions, depending on the visa type. The number of meetings in credit will be informed by the assigned Case Manager during the client's initial meeting. The initial meeting has a maximum length of 45 minutes, and subsequent meetings of 30 minutes. We reserve the right to postpone or cancel meetings as necessary, with an explanation provided for any such changes.
• We will communicate any additional correspondence with the Spanish government to you via the email address initially provided. Should you choose to change your email address and consequently not receive further information from us, this will not be our responsibility.

• Inactivity and Case Pausing: If a client does not respond to follow-ups or fails to submit the required documents within a period of one and a half months, their case will be put on hold. The client will be duly notified of this. To resume a paused case that's been on hold for six months or more, a reactivation fee of €100 will apply.
• Completion Deadline: The visa process must be completed within one (1) year from the date of payment. Failure to do so may result in additional costs or the need to restart the process. If a case has been handled for over six months in relation to the initial payment date or reactivation date — if applicable — without us being able to submit it due to missing documents or lack of proactivity from the client, we will require the second installment to be paid before being able to continue with the case processing.

• provides false, misleading, incomplete, or fraudulent information;
• requests unlawful actions;
• engages in abusive, threatening, discriminatory, or inappropriate conduct toward staff ; or
• otherwise compromises the integrity or lawful execution of the immigration process.

• Change of Mind: If the client decides not to proceed with the service.
• Failure to Obtain Approvals: If the client is unable to secure necessary approvals or permits from relevant authorities.
• External Factors Beyond Our Control: This includes changes in personal circumstances, government or consular policies, or other unpredictable events.

• No Refund for Payments Made: Payments already made will not be refunded. This includes any costs for completed work, including but not limited to: sworn translations, document deliveries, or government fees.
• Installment Payments: Our services are structured into three installments. If the client discontinues services, no further installments will be required, provided no additional work has been performed.

• The creation of the client profile.
• Preliminary consultations.
• Access to our service platform and initial setup.

• Challenges or misunderstandings in using the platform (e.g., uploading documents).
• Technical issues unrelated to our system.

• Data Retention: Client documentation will be securely stored for a period of 10 months after service completion. If the client does not request renewal or extended retention, all data will be deleted after this period.
• Data Protection and Consent: Bureaucracy complies with the GDPR and ensures that all client information is used solely for the agreed-upon services. Client data will not be shared outside of the company unless legally required.

• Data Controller: Bureaucracy International Group B.V. acts as the Data Controller for all personal information provided. We process your data in strict accordance with the EU General Data Protection Regulation (GDPR) and the 2026 EU Data Act.
• What We Collect & Why: We collect personal identity documents, financial records, criminal record certificates, and health insurance details. The legal basis for this processing is Contractual Necessity and Legal Obligation.
• How We Protect Your Data: All documents must be uploaded via our secure Dashboard. We use end-to-end encryption for all data at rest and in transit. Only your assigned Case Manager and authorized legal staff have access to your private files. We never sell or lease your data to marketers.
• Third-Party Sharing: To complete your application, we must share specific data with Spanish Authorities (Consulates, the UGE, and immigration offices) and Service Partners (sworn translators and courier services such as DHL). All our partners are bound by Data Processing Agreements (DPAs).
• Your Rights: Under EU law, you have the right to access & portability, correction, erasure, and withdrawal of consent. For any privacy-related concerns, please contact our Data Protection lead at [email protected].
• Retention & Deletion: Active files are stored for the duration of your visa process. Post-service, data is securely archived for 10 months after your case is closed. After 10 months, all personal documents and sensitive files are permanently deleted from our servers, unless Spanish tax or immigration law requires a longer statutory retention period.

• For Non-Lucrative Visas, Bureaucracy provides coverage for the adult applicant up to a limit of €100. Any sum that exceeds this amount will be covered by the applicant.
• For Digital Nomad Visas, the coverage provided by Bureaucracy is up to €200 per adult applicant. Any sum that exceeds this amount will be covered by the applicant.
• For Student Visas, Bureaucracy covers up to €75 per adult applicant. Any sum that exceeds this amount will be covered by the applicant.
• Applicants are responsible for their own translation costs during the Non-Lucrative Visa Renewal process, as Bureaucracy does not provide coverage for this specific service.
• Regarding Digital Nomad Visa Renewals, Bureaucracy provides coverage for adult applicants up to a maximum of €100. Any sum that exceeds this amount will be covered by the applicant.
• For Citizenship, Bureaucracy provides coverage for the adult applicant up to a limit of €200. Any sum that exceeds this amount will be covered by the applicant.
• If the client chooses to handle sworn translations independently, we are not responsible for providing any reimbursement or deduction from the initial cost.

• Regular processing (within 7 business days from acceptance): 27 euro per page.
• Expedited delivery (within 2 business days of acceptance): 37 euro per page.

• Initial Payment: This installment covers the assignment of a dedicated case manager and the comprehensive study of your case. It includes preparing for the onboarding meeting, conducting an eligibility review, and establishing a customized checklist. During this phase, we begin processing initial documentation, validating files, and providing continuous guidance to address client inquiries.
• The initial payment is non-refundable if you decide to cancel or delay your arrival date before the first meeting takes place.
• Second Payment: Required mid-process, this payment ensures the continuation of work initiated during the earlier stages. It encompasses ongoing management, document delivery, sworn translations, and the settlement of relevant fees where applicable. This installment also covers the final preparation and formal submission of the application. Please note that this payment is non-refundable, as it represents the active continuation of professional services already in progress.
• Third Payment: Typically due upon the successful granting of the visa. However, in complex cases and by prior agreement with the Bureaucracy team, we may require this final payment upfront to manage specific risks. In such instances, the payment is requested before the result is known and is not subject to refund obligations.